Service terms
These terms apply after a technology service, scope or booking has been confirmed.
Before service is confirmed
A new-help request, including a job summary you reviewed and submitted, helps us understand what you need. It is not a confirmed booking, diagnosis, fixed quote or approval for paid work.
Confirmed scope
Before paid work starts, we will confirm the service, agreed scope, price or price basis and important conditions. If we discover a materially different fault, additional damage, safety issue or necessary item outside the agreed scope, we will explain the change and seek your approval before continuing beyond the agreed scope.
Appointments and access
Appointment times may be a fixed time or an arrival window. Please provide reasonable access to the device, premises, internet connection or account needed for the agreed work. We may pause or leave if there is an immediate safety risk.
If you cannot attend, tell us as soon as reasonably possible. Any cancellation charge is subject to the Booking and Cancellation Policy and your legal rights.
Parts, software and independent services
Where work needs parts, licences or subscriptions, the quote should identify what is included. Availability can depend on suppliers. Software, cloud, internet and manufacturer services may have their own terms.
We will not install or use software that we know is unlawful or clearly outside the agreed task.
Devices we sell or set up
If we supply a device or part, consumer guarantees may apply to the goods as well as the service. Any description of a device as used, refurbished or reconditioned will be made before purchase where applicable.
Device data and account access
Please back up important data where reasonably possible. Only provide account access that is reasonably necessary for the agreed task. Do not provide banking passwords, card PINs or banking approval codes.
Where Australian Consumer Law repair-notice requirements apply to goods that can store user data, we will provide the required written notice before accepting the goods for repair.
Completion and handover
When practical, we will explain what was done, any remaining issue, relevant safety advice and any next step. Service records, quotes, messages and updates may remain available in My Tech Help.
NDIS-funded technology support
If technology support is intended to be paid from NDIS funding, we will only describe and invoice the support in a way that reflects what was actually agreed and delivered. Funding eligibility, plan-management arrangements and any applicable NDIS pricing or claiming rules must also be satisfied.
Where an NDIS service agreement is used, it should state the supports, price, payment method, changes, cancellations and complaint pathway in language the participant can understand.
Receipts and itemised bills
We will provide receipts and itemised service information where the Australian Consumer Law or another applicable law requires it. You may ask us to explain an invoice or service charge through My Tech Help.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.