Booking and cancellation policy
How booking changes, cancellations, missed appointments and special-order costs are handled fairly.
When a booking is confirmed
A booking is confirmed when we clearly agree on the service, time or arrival window, price or price basis and any important booking conditions. A new-help request by itself is not a confirmed booking.
Changing or cancelling a booking
Tell us as soon as reasonably possible if you need to change or cancel. If a cancellation charge applies, it must have been disclosed before the booking was confirmed and must be lawful and reasonable in the circumstances. We do not use cancellation charges as unrelated penalties.
Special-order items
If you approved a part, licence or other item ordered specifically for your job, cancellation after the order may involve reasonable unrecoverable costs. We will explain those costs rather than applying a blanket amount that ignores the actual circumstances.
Missed appointments and access
If we cannot reasonably access the location, device or account at the confirmed time, a disclosed attendance or cancellation charge may apply where lawful and reasonable. We will not charge for a failure caused by us or where the law gives you a right to cancel without that charge.
If we need to change the booking
We may need to reschedule because of illness, travel disruption, supplier delay, a prior urgent service or a safety issue. We will give as much notice as reasonably practicable. If the new time does not work, you may ask to reschedule or cancel the undelivered service, subject to your consumer rights.
NDIS-funded services
If an NDIS-funded service is subject to NDIS cancellation rules or a service agreement, any cancellation claim will be limited to what those rules and the agreement lawfully permit. We will not charge an NDIS cancellation merely because a general website term says we can.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.