Terms and conditions
General terms for using youritmates.com, starting a request, accepting a quote and receiving technology support.
1. Who we are and when a service agreement starts
Your IT and Tech Mates is operated by Chatsifieds.com Pty Ltd (ABN 51 620 592 403). Browsing the website, using a guide or sending a request does not by itself create an agreement for paid work.
A paid service agreement starts when we clearly identify the service, scope and price or price basis and you accept them through a clearly labelled approval. Your accepted quote or booking confirmation, these terms and any service-specific terms that were shown before acceptance form the agreement.
2. Start request and My Tech Help
Use Start request to ask for new help. You may be able to describe what you need in one sentence. We may organise that information into a short job summary for you to check and edit before you send it.
If your edit materially changes the type of help you are asking for, we may update what we understood and ask you to check it again before the request is created. A request is created only after you press the clearly labelled create or submit button and our system confirms a request reference.
Use My Tech Help to view and continue an existing request.
My Tech Help may be accessed using an available secure sign-in method, including Google, Apple or a secure email link. If you are already securely recognised, we may open the matching request directly. If we cannot safely match you, we may ask you to confirm the request reference and email used for that request.
Signing in, opening a secure link, reading a request, sending a general message or adding a photo does not accept a quote, authorise payment or approve paid work.
2A. Website guidance before you send a request
The website may help understand the problem you describe, suggest a help category, recognise a common business problem, prepare a short summary, ask for a useful missing detail and show a relevant next step.
It may also show different public guidance depending on what you are looking for, such as pricing information, a relevant case study, a workflow review or a request option. These suggestions are intended to make it easier to find help and do not create a service agreement.
If location is relevant to onsite support, you can optionally enter a suburb or postcode or use your browser's location permission. A broad service-area result may be used to show more relevant local or remote options. Precise browser coordinates are not stored by this feature.
A request is created only after you deliberately choose the action to send it and a request reference is confirmed.
3. Quotes, scope and approvals
- Online price guides, automated suggestions and early estimates are not binding quotes unless we clearly say they are.
- A fixed quote is based on the information and condition reasonably known when it is prepared. Hidden faults, new damage, incorrect information or a changed request may require a revised quote.
- We will seek your agreement before materially expanding the agreed scope or charging an additional amount that was not already agreed.
- Where an approval is required, the action will be clearly labelled and will show the relevant scope, price or next step before you agree.
4. Your responsibilities
- Give us accurate contact, device and problem information as far as you reasonably can.
- Tell us about important deadlines, accessibility needs, safety issues and any limits on your authority to act for another person.
- Back up important data where reasonably possible before repair, software work or device changes. This practical step does not replace any repair notice we are legally required to give.
- Do not send banking passwords, card PINs, banking approval codes or other financial secrets through ordinary service messages.
- Provide safe and lawful access to premises, devices and accounts where reasonably needed for the agreed work.
5. Service delivery and third-party services
We will provide services with due care and skill and in accordance with any consumer guarantees that apply. If no completion time is agreed, the Australian Consumer Law may require the service to be supplied within a reasonable time.
Some work depends on parts suppliers, manufacturers, internet providers, software providers, cloud services or other independent services. We are responsible for our own obligations, but we do not control the availability or separate terms of independent providers.
6. Payments, cancellations and refunds
Prices, deposits, due dates and any disclosed fees will be shown in the accepted quote, booking confirmation or invoice. A cancellation charge will only be applied where it was disclosed, is lawful and is reasonable in the circumstances. It will not be used to remove a statutory right or as an unrelated penalty.
If you are entitled to a remedy under the Australian Consumer Law, those rights apply regardless of any change-of-mind, cancellation or voluntary warranty wording.
7. Website assistance and human decisions
Website assistance can help organise information and show relevant options, but it does not approve paid work, accept a quote, authorise payment, decide a warranty or complaint outcome, or determine your legal rights.
An Understanding percentage, suggested category, business-problem label, location result or recommended next step is guidance only. You can review and correct information before sending a request, and important service decisions remain subject to the applicable quote, service terms and human review.
8. Privacy and service communications
We handle personal information as described in our Privacy Policy. Service emails may tell you that a request update or secure access link is available. Detailed service communication should remain in My Tech Help so the request history stays together.
Marketing is handled separately from service messages. Where the Spam Act 2003 applies to a commercial electronic message, the applicable consent, sender-identification and unsubscribe requirements apply.
9. Liability and mandatory rights
To the extent permitted by law, each party remains responsible for loss caused by its own breach, negligence or unlawful conduct. Nothing in these terms excludes liability or a remedy where it cannot lawfully be excluded.
Any limitation in these terms is subject to the Australian Consumer Law and other mandatory rights.
These terms are intended to operate fairly. We do not rely on a standard-form term that is prohibited as unfair under applicable Australian law.
10. Changes, complaints and Victorian law
We may update these website terms for future use when our services, technology or legal obligations change. A change does not retrospectively alter a service already accepted unless you agree or the law requires it.
These terms are governed by the laws applying in Victoria, Australia. This does not remove any right you may have to use another court, tribunal, regulator or complaint process where the law allows it.
You can raise a service concern through My Tech Help. Privacy, legal and accessibility requests can also be sent to the contact details below.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.