Repair, software and data risk notice
Important information before device repair, software changes, remote support or data recovery work.
Repair may affect data
Electronic repairs can involve a real risk of losing user-generated data. Where Australian Consumer Law repair-notice rules apply to goods that can store user data, we will give the required written notice before accepting the goods for repair. A link to this web page is not a substitute for that separate notice.
Back up important data where reasonably possible before reset, reinstall, storage replacement, board-level work or recovery attempts.
Data recovery is not guaranteed
Data recovery depends on the physical and logical condition of the storage device. Assessment may show that recovery is impossible, incomplete or requires a specialist service. Unless a quote clearly promises a specific result, payment for an agreed assessment or recovery attempt is not a guarantee that every file will be recovered.
Passwords and account access
Only provide credentials reasonably necessary for the agreed task. Do not send banking passwords, card PINs or banking approval codes. Where a temporary device or account password is used for support, change it afterwards where appropriate.
Remote support
If you agree to remote support, remain available where reasonably requested and close unrelated private or sensitive information before the session. You may end the session at any time, subject to payment for work already properly performed under the agreed service.
Parts and replacement choices
If a repair may involve refurbished parts or replacement with refurbished goods, we will provide any repair notice required by the Australian Consumer Law before the repair. Supplier or manufacturer warranty conditions may also apply, but they do not remove your consumer guarantees.
Software, updates and independent services
Software updates, operating-system changes and cloud services can alter settings, compatibility or availability. We will act within the agreed scope and with due care and skill, but independent software and online services remain subject to their own availability and terms.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.