Fraud and scam safety policy
Simple safeguards for secure access, suspicious requests and payments.
Protect secure access
Keep secure My Tech Help email links and access to your sign-in account private. We will not ask you for your Google or Apple password.
Information we should not ask you to send
- Your online banking password.
- Your card PIN.
- A banking approval code used to authorise a payment.
- A government account password.
- A password that is not reasonably needed for an agreed technology task.
Verify suspicious requests
If an unexpected message asks you to pay, change bank details, install remote-access software, reveal a banking approval code or approve an unexpected sign-in, stop. Return to My Tech Help through youritmates.com or use the legal contact details on this website before acting.
Payment changes
An unexpected message changing payment instructions is not sufficient proof by itself. If payment details appear unusual or have changed, check the invoice in My Tech Help or contact us using the legal contact details on this website before paying.
Scam-affected customers
If you think an account, device or payment may be compromised, tell us in My Tech Help before further technology work where practical. We may pause the service to protect you while identity, authority or payment instructions are checked.
Right to pause an unsafe request
We may pause a request if we reasonably suspect fraud, coercion, unauthorised access or financial abuse. A pause for safety does not remove your consumer rights.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.