My Tech Help secure access terms
My Tech Help keeps each existing request and its important actions together in a secure customer area.
Access and authority
Use My Tech Help only for your own requests or requests you are authorised to manage. Available secure sign-in methods may include Google, Apple or a secure email link. We do not receive your Google or Apple password.
If a request can be safely matched to your verified account details, it may appear automatically. If details do not safely match, we may ask for the request reference and original email before showing private information.
Secure email links
A secure email link may be time-limited or single-use. Use the newest link we send and keep access to your email account secure. If a link is unavailable or expired, My Tech Help can provide a recovery path without changing the request itself.
Request summary, messages, photos and files
The job summary you reviewed when creating the request, and information you later send in My Tech Help, can become part of the service record for that request. If something is wrong or has changed, tell us so the request can be updated rather than relying on an old summary.
Only provide information reasonably connected with the service. Do not send banking passwords, card PINs, banking approval codes or unlawful material.
Quotes and approvals
Viewing a quote or opening a request is not acceptance. A quote is accepted only through a clearly labelled approval that identifies what you are agreeing to. Material scope or price changes require an updated approval.
Invoices and payments
An invoice or payment option may be shown after the relevant service stage. Payment is treated as received only when confirmed. Payment does not remove any Australian Consumer Law rights or valid warranty rights.
Service updates
My Tech Help is the main place for detailed service communication. We may send a short email telling you that an update or secure access link is ready. Email delivery can be delayed or filtered, so you may also return to My Tech Help directly.
Authorised representatives
If you ask another person to help manage a request, we may confirm their authority before sharing personal information or accepting instructions. We may pause a change where authority is unclear, disputed or appears unsafe.
Closing a request or account
Closing a request does not necessarily remove records we are required or reasonably need to keep for service, payment, warranty, complaint, safety or legal purposes. You may ask about access, correction or closure under our Privacy Policy.
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.
Depending on the circumstances, remedies for a problem with goods or services may include repair, replacement, re-supply, refund, cancellation or compensation for reasonably foreseeable loss or damage.
Contact us
For new help, use Start request. For an existing request, service question, complaint or warranty issue, use My Tech Help.
For privacy, legal or accessibility requests, email [email protected] or write to Chatsifieds.com Pty Ltd (ABN 51 620 592 403), 15 Evenglow Drive, Wollert VIC 3750.