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Clear pricing for local on-site IT support, repairs and small business technology help.
Reviewed for Melbourne North customers · Updated 2026-08-11 · Plain-English guidance before booking repair.
These links use current Your IT and Tech Mates information. A technician confirms the work and price before paid work starts.
Simple, clear pricing. No surprise extras. The agreed price remains unchanged while the agreed scope remains unchanged.
Compare the main pricing options first, then choose the next step that fits your issue.
Fixed quote before paid work, repair quoting, and when projects like websites, AI, apps, and integration work need custom pricing.
The goal is to show the likely pricing model before you call, so there are fewer surprises.
Use this page to choose the likely pricing path, then start QuoteMe so the actual scope and price can be reviewed.
Every paid job follows one principle: we confirm the agreed scope and total fixed price before paid work begins. When the cause is uncertain, we may first offer a separate fixed assessment quote.
Fixed quote per agreed job
For on-site IT support and general tech help
Fixed quote per job
Project quote required
We confirm the agreed scope and fixed quote before any paid work begins.
Send the device, issue, service needed and your suburb through QuoteMe. Call if the issue is urgent or you prefer to talk first.
We state the agreed work, inclusions, exclusions and total fixed price.
No surprise extras. The agreed price remains unchanged while the agreed scope remains unchanged.
These are indicative Melbourne guide prices for common jobs. Final pricing depends on the exact issue, parts and labour required. Pricing guide reviewed 11 August 2026.
| Service | Typical range | Notes |
|---|---|---|
| Computer Diagnostics | Included in repair | No separate diagnostic charge |
| Virus / Malware Removal | $129–$229 | Includes security hardening |
| SSD Upgrade (Laptop) | $199–$399 | Includes data transfer |
| Laptop Screen Replacement | $229–$549 | Depends on model and screen type |
| Laptop Battery Replacement | $149–$299 | Parts and labour included |
| Phone Screen Replacement | $149–$649 | Depends on phone model |
| Phone Battery Replacement | $99–$229 | Depends on phone model |
| Charging Port Replacement | $129–$299 | Phone or laptop |
| Data Recovery (Logical) | Assessment required | The fault and recovery path must be assessed before pricing |
| Data Recovery (Physical) | Assessment required | Assessment first, quote before proceeding |
| Wi-Fi Setup / Network Help | $119/hr remote · $149/hr onsite | Rate guide only; the agreed job is confirmed before paid work |
We do not charge to come out and assess the issue.
Repairs and project work are quoted before work begins.
On-site IT support is quoted for the agreed job, including stated labour, travel and known costs.
If anything changes, we explain it before proceeding.
If you are comparing software, automation, chatbot or legacy upgrade work, use the dedicated pricing guide for typical project starting points and what drives cost up or down.
Yes — if you are looking for pricing and want a local Melbourne North team to explain the safest, clearest and most cost-aware next step before you commit.
This page is written for home users, families, students, seniors and small businesses across Melbourne’s northern suburbs. You do not need to know the technical cause first — describe what changed, what you need working again and how urgent it feels.
Customers normally arrive here because of slow devices, startup failures, update problems, setup confusion, printer issues, WiFi faults and repair-vs-replace decisions. We focus on narrowing the cause, avoiding unnecessary work and explaining repair, support or replacement options plainly.
You get practical guidance, plain-English wording, price-first pathways where possible and a recommendation that fits the device, the risk, the age of the equipment and your budget.
Your IT and Tech Mates helps customers across Epping, Wollert, South Morang, Mernda, Lalor, Thomastown, Mill Park, Bundoora and nearby suburbs. This page explains pricing, what to expect and the safest next step for customers across Melbourne’s north.
A quick summary to help you compare the service, likely fit and next step.
Use this page when you want pricing with local support, clear communication and practical next steps.
Tell us what is not working, when it started, your suburb and whether files, work, school or communication are affected.
Useful for customers around Epping, Wollert, South Morang, Mernda, Lalor, Thomastown, Mill Park, Bundoora and nearby suburbs.
No. A plain-English description is enough. We can usually guide you from the symptoms, the device type, the urgency and your suburb.
Where possible, yes. We aim to explain likely pricing, what could change the cost and whether repair, setup, support or replacement is the better value path.
Yes. Your IT and Tech Mates is focused on practical local help across Melbourne’s northern suburbs, including Epping, Wollert, South Morang, Mernda, Lalor and nearby areas.
Send the device type, the issue, when it started, any error message or photo, your suburb and whether the problem affects work, study, files or communication.
Equivalent consumer services use aligned pricing across family and senior pathways, while business services remain separately scoped and priced.
Weekend appointments depend on current technician capacity, travel, the fault and any parts required. Start QuoteMe with the device, issue and suburb; we confirm the available window and the applicable support, assessment or repair price before paid work begins. If the scope changes, we stop and provide a revised quote for approval.
No extra work starts without your approval.
