Data and security tools
Browse scam, backup, recovery and security planning tools in one place.
Data recovery advice for phones, laptops, HDDs and SSDs. Learn what to do first and when recovery is still possible.
Use this section to compare the main options first, then scroll for the detail, FAQs and related pages underneath.
Deleted files, failed drives, damaged phones, and cases where you need a calmer first read before taking action.
It helps separate recoverable situations from high-risk ones where extra attempts could make the outcome worse.
Use the estimator only if the device is stable. Call first if the data matters and the device is failing or behaving strangely.
A formatted photo drive is a good example of why the first action matters: stop using the affected storage, avoid writing new files and assess the storage before choosing a recovery method. The outcome varies by device and what happened after the loss.
Understanding the cause helps you make better decisions β and helps us fix it faster.
SSDs use TRIM which can permanently erase deleted data quickly. HDDs don't β deleted files on HDDs survive much longer before being overwritten.
Accidental deletion and formatted partitions follow a different recovery path from physical damage, encryption or firmware failure. The failure mode determines what tools and safeguards are appropriate.
Continued device use can overwrite or change data after a loss. Stopping unnecessary writes is generally safer than continuing to use the affected storage while deciding what to do.
NTFS (Windows) and APFS (Mac) handle deletion differently. Modern SSD storage can behave differently from spinning hard drives after deletion, so avoid assuming the same recovery method applies.
Your result points to either an issue you can address yourself, or one that needs professional attention before it worsens.
Do not run DIY recovery software on a physically failing, liquid-damaged or otherwise unstable drive. For a healthy device with simple accidental deletion, the safest option still depends on storage type, encryption and what has happened since the loss.
Professional assessment is appropriate when the drive is making unusual noises, the device will not boot, liquid or physical damage is involved, encryption complicates access, or the data is important enough that another failed attempt would matter. The technician chooses the least-risk path for the storage and fault.
If you are unsure which page to use next, call 0452 323 571 and we can point you to the most useful next step instead of making you guess.
Often, yes. Recovery chances are best when you stop using the device immediately and avoid writing new data to it.
Usually yes. SSDs can overwrite deleted data more aggressively, while HDDs may retain recoverable data for longer if the drive has not been heavily used.
Stop using the device, do not install recovery software blindly and avoid taking more photos or saving more files until you know the safest next step.
Use these links to move from research to the right service, local page, or next diagnostic step.
If you have read this page and already know the issue, the fastest next step is to call, text or use QuoteMe. If you are still not sure, tell us the model, the fault and how urgent it feels β we will point you in the right direction.
Join TheFixers.APP and refer friends, family or clients to Your IT and Tech Mates. If an eligible referral books and completes a paid job, a thank-you reward of up to 5% of the completed job value may be reviewed under the referral terms.
Sign up free at TheFixers.APP and get your unique referral link.
Your contact books through your link and we handle the support from there.
Eligible rewards are reviewed after a completed and paid job under the referral terms.